Frequently Asked Questions
Carpet Cleaning Frequently Asked Questions
|Is steam cleaning the best method?
Hot water steam extraction is still the most preferred method of effectively cleaning your carpets. However, Accredited offers all major carpet cleaning methods and will be happy to advise you.
Do you guarantee removal of all stains?
How often should I clean my carpets?
How long will it take for my carpets to dry?
Do you offer other terms of cleaning?
People say that after carpet is cleaned it re-soils very quickly?
Should I have a protector applied to my carpets?
|Do green, eco-friendly products actually clean well?
Our eco-friendly green products clean exceptionally well. If it is necessary to use a more powerful cleaning product, we have other exceptionally effective products that are also safe and non-toxic. (remembering that the toxins in your carpets are and have been tested to be 4 x more toxic than human waste.)
Do you move furniture?
Are you licensed and insured?
Are you a certified cleaning technician?
What guarantee do you provide?
Will you be on time?
Are you a franchise?
Pest Control Frequently Asked Questions
|Can I do my own pest control?
We would have to say no, because Professional Pest Management companies have undertaken extensive training in safe extermination using effective solutions such as IPM (Integrated Pest Management).
What is IPM (Integrated Pest Management)?
|How safe is your pest management service and chemicals?
We use eco-friendly chemicals safe for humans and the environment and minimize their use by targeting treatments. We focus on non-chemical measures to prevent and eliminate pest infestation. We are a fully insured, registered company.
What is the best method of preventing pest problems?
Hard Surface Frequently Asked Questions
|Will my tiles crack if I drop a heavy object on them?
Yes, as most tile or stone floors are not resilient. Make every effort to prevent heavy objects from dropping onto floors and consider protecting vulnerable areas.
Can dirt scratch my tiled floors?
|How do I clean safely in between your specialised hard surface cleaning?
Avoid using highly abrasive materials such as metal pads. If you do use abrasives, exercise extreme caution, especially on tiles with a shiny surface. These will show up scoring, scratching, and loss of gloss most clearly. Tea tree or Eucalyptus water-based oils are a simple and effective way to keep your floors hygienically clean.
Rug Cleaning Frequently Asked Questions
|Can you clean my rugs onsite?
We can professionally clean most rugs in your home. We provide a pickup and delivery service for delicate rugs that require more specialised cleaning.
How much does it cost to have my rug steam cleaned on-site?
Do you offer off-site cleaning?
How long does off-site cleaning take?
How often should I have my rug cleaned?
Do you charge for pickup and delivery?
Can you give me some tips on how to look after my rugs in between professional cleans?
|Do you have insurance for my rugs for the pick-up service?
Yes. Our insurance covers your property when it is entrusted to us for repair, service and storage.
Do you guarantee removal of pet odour?
How do you clean rugs?
What should I do if my rug is damaged from flood or water damage?
Can you apply rug protection?
Water Damage Frequently Asked Questions
|What can I do before you arrive?
Remove as much water as possible. Take everything off carpets, including furniture, to prevent further damage. Dyes run and wet furniture will permanently stain your carpets. Place wet upholstery, cushions, etc in a safe, airy place to dry. If possible, open cabinets, room doors and windows to assist with drying. Remove all valuables and objects to a safe place.
Do not use your vacuum to clean up water.
Should I check my items and appliances?
|Can I throw away, or have removed, things that are really damaged?
Please do not do this because your insurance company will ask us to sight the damage and take photos. You will not be covered for any items we have not sighted and photographed.
What about my electricity bill if you use drying equipment?
Tile & Grout Sealing Frequently Asked Questions
|Why is it important to have my Tile & Grout floor sealed?
Sealing your Tile & Grout floor, (and walls,) is the only way to protect your investment from water-based and oil-based stains. A sealer prevents a spill from penetrating into the porous surface of the floor, and gives you time to clean it up. And clean-ups are a snap! Simply blot fresh spills with a clean cloth or paper towel. The sealer continues to protect, even after repeated cleanings.
How does a sealer protect my floor?
How is a sealer applied?
Why is it necessary for a professional to apply sealer? Can’t I do it myself?
What do sealers protect against?
|Does a sealer alter the appearance of a Tile & Grout floor?
No. Our sealers protect without changing the original color, texture, feel, or appearance of the surface. However, we also offer color-enhancing sealers for interior natural stone, marble, granite, limestone, and masonry surfaces.
Is a sealer expensive?
Do you have different sealers to choose from?
How should I maintain my sealed floor?
Will my floor ever have to be professionally cleaned and sealed again?